What this policy covers
This policy covers digital products — downloadable template packs, worked examples and similar items — bought from P3MAI through our online store. Consulting and delivery services are governed by their individual engagement contracts, not this page.
Your 14-day right, and how downloading affects it
If you buy as a consumer in the UK or EU, the law gives you a 14-day right to cancel a distance purchase. For digital content, that right works differently from physical goods: when you choose immediate access and start your download, you expressly consent to immediate supply and acknowledge that the cancellation right ends — the checkout asks for that consent before delivery. In plain terms: until you download, you can cancel within 14 days for a full refund; once you have downloaded the product, the statutory cooling-off right no longer applies.
That is the legal position for a product you can copy the moment you receive it. It is not a loophole we hide behind — see the next two sections.
Faulty, misdescribed, or failed delivery — we put it right
If a product is defective (files that will not open, missing content), does not match its description or previews, or your download fails and cannot be recovered, contact us within 30 days of purchase. We will fix or replace the product, and where we cannot, refund it in full. Where consumer law gives you stronger remedies for faulty digital content (as the UK Consumer Rights Act does), those apply and nothing here reduces them.
Bought the wrong pack?
If you purchase the wrong product and have not downloaded it, tell us within 14 days and we will swap it for the right one or refund you. If you have downloaded it, we cannot offer a refund for a change of mind — but ask anyway: where a swap to the product you meant to buy is possible, we would rather you end up with the right thing.
How to request a refund
Email drcolvin@p3mai.com with your order reference (from your purchase receipt) and a short description of the problem — for faulty-product claims, a screenshot helps. We respond within 5 business days. Approved refunds go back to your original payment method, processed through the sales platform that handled your purchase, normally within 14 days of approval.
The sales platform
Purchases are processed by our e-commerce platform, which handles payment, delivery of the download, and the checkout consent described above. The platform's receipt is your proof of purchase. Where the platform operates its own buyer-protection process, you may use either route — theirs or ours.
Your statutory rights
This policy adds to, and never subtracts from, the consumer rights you have under the law of the country where you live.